REQUEST

Reinvention of strategy

Support the enablers
Leadership, structure, goals alignment, culture, process

Proud and happy employees
Satisfied customers

CHALLENGES

Low entropy
Not living the cultural values

High workload
Diffuse organization structure
Alignment in mindset,
skills, behavior

Learning culture
Communication
Ownership

MOOVS DIGITAL SOLUTION

Cultural measurement with CTT
Cultural dashboard
One cultural language
Ambassadors training
Activation program

Structure; new roles,
new teams.
Best Year Yet approach for alignment goals and
realizing the strategy
Customer centricity approach; Up Your Service

Co-creation workshops
for content
Train the trainer on all the relevant topics
Different blended programs
for each target group
Learning journey
for shopmanagers
Leadership journey on all levels
Communication platform Speakap

ISSUES

New strategy
New retail shop concept
New customer journey

Diffuse alignment of goals
High bureaucracy
Inefficient process

Employee engagement
Skills gap
Behavioral change